








Insurance claims outsourcing and claims management in Italy
Claim Expert is an insurance outsourcing company operating in Italy since 2009. It manages the full claims lifecycle on behalf of domestic and international insurers operating in Italy, as well as public authorities, across motor and non-motor lines.
Services can be delivered through modular arrangements or full outsourcing, with specialist capabilities in technical reserving, insurance fraud prevention, complaints management, litigation and trusted network governance.





Claims management and insurance outsourcing services in Italy
Claim Expert provides modular and full-service claims management solutions for insurers operating in Italy, with specialist support across claims handling, reserving, fraud prevention, complaints, litigation and network management.
Claims handling and settlement
Complex and large loss claims
Insurance fraud prevention
Complaints, Insurance Arbitrator and litigation
Back-office claims operations, CARD/SARC and run-off
Claims representation and cross-border claims
Trusted network governance
Why outsource insurance claims management
Faster claims handling
Specialist claims expertise
Lower fixed operational costs
Scalable operational capacity
Greater organizational flexibility

Claim Expert: insurance outsourcing in Italy since 2009
Claim Expert has been operating in the Italian insurance market since 2009, supporting domestic and international insurers and public authorities with outsourced claims management services. Its operating model combines dedicated teams, specialist claims expertise, internal control functions and a nationwide network of trusted professionals, with services tailored to each mandate.
Since 2009
Nationwide coverage in Italy
ISO/IEC 27001:2022
UNI/PdR 125:2022
Information security, governance and business continuity
Claim Expert operates an information security management system certified to ISO/IEC 27001:2022 and a gender equality management system certified to UNI/PdR 125:2022, both currently valid.
The company has also adopted an Organizational, Management and Control Model pursuant to Italian Legislative Decree 231/2001, with a Supervisory Body, and maintains business continuity and disaster recovery procedures.
Business
Continuity
Information
Security
Data
Protection
Physical
Security
F.A.Q.
Frequently asked questions about insurance claims outsourcing in Italy
What insurance claims management activities can Claim Expert handle?
Claim Expert can manage the full claims lifecycle, including first notification of loss, file opening, coverage verification, appointment of experts, damage assessment, technical reserving, investigation, settlement offer or denial, payment, closure and reporting. Related activities such as back-office operations, recoveries, CARD/SARC processes, complaints, Insurance Arbitrator proceedings, litigation, fraud prevention and call centre services can also be outsourced.
What is the difference between modular and full-service claims outsourcing?
In full outsourcing, the insurer entrusts the entire claims lifecycle to Claim Expert, with a dedicated team and a single operational point of contact. In a modular arrangement, only selected processes or services are outsourced while the insurer retains the remaining activities in-house.
Which organizations does Claim Expert support in Italy?
Claim Expert provides services to domestic and international insurance companies operating in Italy, public authorities, insurance intermediaries and insurance agencies.
Does Claim Expert handle cross-border and Green Card claims?
Yes. Claim Expert provides claims representative services in Italy for EU insurers operating under the freedom to provide services, manages Fourth Motor Insurance Directive claims on behalf of Italian insurers and handles Green Card claims involving accidents abroad caused by vehicles insured in Italy.
Training and specialist content focused on insurance claims handling, claims settlement and the evolving needs of the insurance market.
Claim Expert offices and contact information in Italy
Lecce Operational Office
Via G. Zanardelli, 32
73100 - Lecce (LE)
Registered Office
P.zza S. Antonio, 8
73020 - Castrignano Dei Greci (LE)
C.F. / P.I.: 04245750759 – C.C.I.A.A. LECCE
Trani Operational Office
Corso Italia, 15
76125 - Trani (BAT)


























